Outsourcing Success Story
Background
The client is a PI law firm “dedicated to giving each and every client the highest quality of legal service available in the most efficient manner possible”. They handle a large volume of cases using Needles as their case management system.
Challenges
• Paralegal costs were high.
• Heavy backlog jeopardized meeting key dates.
• Paralegals were overloaded & unable to keep Needles fields up to date.
• Paralegal turnover was a burden on attorneys and staff.
Implementation
The law firm was skeptical of off-shore outsourcing. They decided to do a pilot program until they reached a comfort zone. Remote access was used so that client documents remained on the law firm's server. A Confidentiality Agreement was signed and the pilot began. Communications with the client were facilitated through different means such as conference calls, emails and Needles messages. After learning the firm's templates and preferences, the offshore lawyers were able to produce documents such as Motions and Answers to Interrogatories.
Results
- Most documents are drafted off-shore overnight.
- Backlog was dramatically reduced.
- Paralegals can now focus on client calls and scheduling.
- A significant savings was achieved in cost of operations.
- Needles is now used more effectively.
Conclusions
The pilot was a success and the firm has signed a multi-year contract for offshore outsourcing. Services to the firm have been expanded to include legal research and intake of Medical Records.
Trivent Legal also offers services such as deposition summaries and medical records summaries. For more information visit TriventLegal.com
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